Refund & Return Policy – VHub Online Shop | VIVID LANKA GLOBAL (PVT) LTD

1. Introduction

At VHub Online Shop, we want our customers to be fully satisfied with every purchase. This Refund & Return Policy explains our guidelines for returns, exchanges, and refunds.

2. Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • Products must be unused, undamaged, and in their original packaging with tags intact.

  • Proof of purchase (order confirmation or receipt) is required.

3. Non-Returnable Items

  • Digital products (e-books, software, etc.)

  • Personal care and hygiene items

  • Perishable goods such as groceries

  • Customized or special order items

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you about the refund approval.

  • Approved refunds will be processed within 7–10 business days via the original payment method or as store credit.

5. Exchanges

  • Exchanges are available for defective or damaged products.

  • If the item is unavailable for exchange, a full refund will be offered.

6. Shipping Costs

  • Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (wrong or damaged item).

  • Original shipping fees are non-refundable.

7. How to Initiate a Return

  • Contact our customer service team via email or our website within the return period.

  • Provide your order number, reason for return, and supporting images if the item is defective.

  • Our team will provide return instructions and address details.

8. Policy Updates

We may update this Refund & Return Policy periodically. Updates will be posted on our website.

VHub Online Shop – Your trusted online marketplace for fashion, electronics, groceries, and more.