Terms & Conditions – VHub Online Shop | VIVID LANKA GLOBAL (PVT) LTD

1. Introduction

Welcome to VHub Online Shop. By accessing or using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchases.

2. Eligibility

  • You must be at least 18 years old or have parental/guardian consent to use our services.

  • You agree to provide accurate and complete information when placing orders.

3. Products & Pricing

  • All prices displayed are inclusive of applicable taxes unless stated otherwise.

  • Product availability is subject to change without notice.

  • We reserve the right to modify or discontinue any product at any time.

4. Orders & Payments

  • Orders are confirmed only after successful payment or cash-on-delivery confirmation.

  • We accept various payment methods including credit/debit cards, bank transfers, and cash on delivery.

  • In case of payment failure, your order will not be processed.

5. Shipping & Delivery

  • Delivery times vary based on product category and location.

  • We are not responsible for delays caused by courier services or unforeseen circumstances.

  • Shipping fees are calculated at checkout and are non-refundable.

6. Returns & Refunds

  • Items can be returned or exchanged within the specified return period if they meet our return policy criteria.

  • Refunds will be processed via the original payment method or as store credit.

  • Certain products such as digital items and personal care goods may be non-returnable.

7. User Responsibilities

  • You agree not to misuse the website for fraudulent or illegal activities.

  • You are responsible for maintaining the confidentiality of your account credentials.

8. Intellectual Property

All content on VHub Online Shop including images, logos, and designs are the property of VIVID LANKA GLOBAL (PVT) LTD and may not be used without permission.

9. Limitation of Liability

  • VHub Online Shop is not liable for any indirect or consequential damages arising from the use of our services.

  • We are not responsible for issues caused by third-party service providers.

10. Updates to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

11. Contact Us

For any questions regarding these Terms & Conditions, please contact our support team through our website or email.

VHub Online Shop – Your trusted online marketplace for fashion, electronics, groceries, and more.